ITIL V3 Foundation December 19, 2011

This four-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL® v3. The course is intended for those who work within IT or wish to explore IT service management frameworks and how they may be used to enhance overall service quality and service provision.

Course Objectives

• Identify the purpose and foundation of ITIL®

• Identify the best practices documented in ITIL® V3.

• Identify the implications of implementing one or more ITIL® best practices.

• Identify the concepts underlying ITSM.

• Define the roles, processes, and components within key areas of IT Service Management.

• Define Service Strategy, Service Design, Service Operations, Service Transition, Continual Service Improvement concepts.

• Increase participant's capacity to pass the ITIL® V3 Foundation Certification exam.

Who Should Attend

• Candidates from organizations wishing to better understand the ITIL framework, and how benefits of implementing such a framework can accrue.

• Candidates looking to achieve credit towards the coveted ITIL V3 Expert designation

Official Website: http://www.onesourcepts.com