ITIL v3 Managing Across the Lifecycle (MALC) January 16, 2012

This course is delivered to your desktop 5 hours a day for 6 days. Monday-Friday plus Friday.

Includes exams.

Course Overview

This six-day Live Instructor Led Online course completes the ITIL® Capability and Lifecycle qualification programs, and leads to the ITIL® Expert qualification. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this course is the on the business, management, and supervisory objectives, purposes, processes, functions and activities of the Lifecycle. Process/ function interactions and interdependencies crucial to the successful completion of MALC.

Course Objectives

• Focus on the knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices

• Capstone course of ITIL Expert curriculum

Who Should Attend

The target audience for this course includes those who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Specific roles include Professionals, Business Managers, and Business Process Owners.

Prerequisites

The candidate must hold (photocopy required) one of the following:

*v3 ITIL Foundation Certificate

*v2-v3 Foundation Bridge Certificate

Candidates must have a minimum of 17 points (2 points for Foundation and 15 additional points from the Capability and/or Lifecycle courses). Proof required prior to course attendance.

The candidate should also have at least 2-4 years experience working with a Service Management capacity.

Final day of this class will be held on January 27th, 2012.

Official Website: http://www.onesourcepts.com