ITIL v3 Operational Support & Analysis (OSA) January 30, 2012

This course is delivered to your desktop 4.5 hours a day for 6 days.

Exam included.

Course Overview

This six-day Live Instructor Led Online course provides you with an intense and focused exploration of the new and modified topics in ITIL v3 from the point of view of the manager of a process or set of activities. The course is intended for those who work within a Service Operation environment and require a deeper understanding of the concepts, processes/functions and activities involved. These concepts show how to enhance overall service quality, service provision and contribute to their organization’s ongoing service improvement program.

Course Objectives

• Focus on the operational-level process activities and supporting methods

• Learn approaches to executing these processes in a practical, hands-on learning environment

Who Should Attend

The target audience for this course includes those who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Specific roles include Professionals, Business Managers, and Business Process Owners. Additionally, any candidate looking to achieve credit towards the coveted ITIL V3 Expert designation

Prerequisites

The candidate must hold (photocopy required) one of the following:

*v3 ITIL® Foundation Certificate, or

*v2-v3 Foundation Bridge Certificate

It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the OSA processes.

Official Website: http://www.onesourcepts.com