ITIL v3 Service Design November 7, 2011

Delivered to your desktop 4.5 hours a day for 5 days.

PDU's earned

21 Exam included.

Course Overview

This five-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL® v3 from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

Course Objectives

• Focus on the managerial and control aspects of the operational environment with regard to Service Design

• Educate IT Professionals in the value of IT Service Design

Who Should Attend

• CIOs, CTOs, Managers, Supervisory Staff

• Team Leaders, Designers, Architects, Planners

• IT Consultants, IT Audit Managers and IT Security Managers.