Six Sigma Workshop on Specialized approach for ITES & BPO March 17, 2006

The objective of the workshop is to introduce the concept of Six Sigma and highlight its practical applicability in the ITES & BPO industry. This will ensure that the participants get familiarity with the Six Sigma concept, the DMAIC & DMADV roadmaps, the various tools and analysis techniques and methodologies.

Workshop Agenda - REGISTRATION

MORNING SESSION:

Introduction
What is Six Sigma?
Why Six Sigma for ITES & BPO needs a specialized approach?
Six Sigma Roadmaps
The DMAIC Roadmap.
The DFSS (DMADV) Roadmap.
The DMAIC and DFSS integrated approach.
Implementing Six Sigma in the ITES (BPO) sectors.
AFTERNOON SESSION:

Infrastructure
Organization structure of Six Sigma initiation
Roles and Responsibilities of 'Belts', Champions, Steering Committee and Top Management.
Six Sigma Deployment
Six Sigma Deployment Roadmap.
Return On Investment
How can your organization get maximum return from Six Sigma implementation
Integrating Six Sigma implementation with other Quality Initiatives
CONCLUDING SESSION:

Tools for Six Sigma Implementation
Solutions Process - Project tracking software.
Minitab - Statistical Software
Our experience of Six Sigma Project Implementations in the ITES (BPO) sector.