The 4th Retail Banking Africa 2012 May 7, 2012

Beating the competition in Africa by thinking out of the box in
retail banking
Significance of changing the governance of retail banking across
Africa
Analyze how Islamic Retail Banking can change customer
experience and be an influence for new business growth
Make new customers, retain old customers and make loyal
customers from a revised and improved retail strategy
Adapt to best customer loyalty experiences from outside the
banking industry
Understand how new product development and marketing
strategies influence growth in your existing retail banking
business
B est practices in electronic payments to serving the poorest
of the poor and enhancing the region’s microfinance and SME
businesses
Improve your operating and business models by reducing cost
and benefit from process outsourcing
Understand the significant social purpose of retail banks in the
region
Meet and Network with the best of the best from Africa’s retail
banking sector