TIL v3 Service Operation Virtual Instructor Led October 17, 2011

Delivered to your desktop 4.5 hours a day for 5 days.

PDU's earned: 21

Exam included.

Course Overview

This five-day Live Instructor-Led online course provides you with an intense and focused exploration of the new and updated topics in ITIL® v3 from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the underlying concepts, processes/functions and activities involved and management responsibilities and how they may be used to enhance overall service quality and service provision.

Course Objectives

• Focus on the managerial and control aspects of the operational environment with regard to Service Operation

• Educate IT Professionals in the value of IT Service Operation

Official Website: http://www.onesourcepts.com