TOPS (Total Opportunity Performance Systems) Training July 28, 2009

Sponsored by Erb Co.

The “TOPS” program is a 1-day class instructed by Quality Service Contractors (QSC) Business Coach, John O’Connor. “TOPS” is a training session designed for service providers to help them understand and develop specific activities and “attitudes” that will improve their level of professionalism before, during, and after their time spent with your customers.

FORMS (pdf format. Acrobat Reader required.):

Registration Form -
http://www.nysphcc.org/events/BuffaloNYTOPS_signup.pdf