WIN YOUR CUSTOMER - 4th Annual Global Telecom Customer Retention and Profitability Summit April 15, 2012

“WIN YOUR CUSTOMER”- 4th Annual Global Telecom Customer Retention and Profitability Summit

16 – 17 April 2012, Dubai, United Arab Emirates

Customer Relationship Management, Customer Experience Management, Customer Lifecycle
Management and Customer Profiling and Segmentation have gained increased relevance in these times,
as deregulation continues and markets become more liberalized across the world. Would
Mobile Number Portability be a major game changer, is a question haunting many operators.

“WIN YOUR CUSTOMER” - 4th Annual Global Telecom Customer Retention and Profitability Summit
is a forum featuring presentations by leading experts, thought provoking debates and enlightening
case studies, helping telecom operators addressing the needs of the future.